Privacy-policy

Privacy policy

1. Who We Are

Deakin Bio-hybrid Materials Ltd, trading name “Dekiln”, ("we", "our",or "us") operates the website www.dekiln.com (the"Site") and related online services (collectively, the "Services"). For the purposes of the UK General Data Protection Regulation("UK GDPR") and EU GDPR, Dekiln is the data controller unless otherwise stated.

Registered address: 73 Temperance Street, Manchester, M12 7HU
Company number: 13439437
Email: info@dekiln.com
Data Protection Officer (DPO): Aled Roberts

2. Scope of This Policy

This Privacy Policy applies to personal data collected through the Site and the Services. It does not cover information collected offline or via third‑party websites that do not display or link to this policy.

3. The Data We Collect

We collect personal data so we can operate our business and provide you with the best possible experience. The core categories are:

Identity and Contact Information – your name, postal address, e‑mail address, telephone number and account log‑in credentials. We ask for this whenever you create an account, complete a form or otherwise communicate with us.
Transactional Information – details of purchases and refunds, tokenised payment‑card data, and billing or delivery information. This is generated whenever you buy something from us or request a refund.
Usage Information – technical data such as your IP address, browser type, device identifiers, referring URLs, pages viewed, links clicked and time‑stamps. We obtain this automatically through cookies and similar technologies as you interact with the Site.
Marketing and Communications Preferences – your choices about receiving marketing messages, survey responses, and entries into competitions or promotions. We record this when you opt in or take part.
Location Information – an approximate geolocation derived from your IP address that helps us understand where visitors come from.

We do not intentionally collect special‑category data (e.g., health, religious beliefs) or data from anyone under 13 years of age. If you believe we have inadvertently collected such data, please contact us immediately.

4. How & Why We Use Your Data

We only process your personal data where we have a valid legal basis under the UK/EU General Data Protection Regulation:

To provide and manage the Services – setting up your account, processing orders and payments, delivering products and providing customer support. Legal basis – contractual necessity (Article 6 (1)(b)).
To communicate with you – confirming orders, notifying you of changes to our terms and answering your enquiries. Legal basis – contractual necessity and/or our legitimate interests in running our business (Article 6 (1)(f)).
To personalise, analyse and improve the Site – measuring performance, remembering preferences, developing new features and keeping the Services secure. Legal basis – our legitimate interests in improving our Services (Article 6 (1)(f)).
To send marketing messages and promotions – when you have asked to receive them. You can withdraw consent at any time. Legal basis – your consent (Article 6 (1)(a)).
To detect and prevent fraud or other illegal activity – protecting our customers and business. Legal basis – our legitimate interests and/or legal obligation (Article 6 (1)(c)).
To comply with legal and regulatory obligations – such as tax rules, accounting requirements and lawful requests from public authorities. Legal basis – legal obligation (Article 6 (1)(c)).

5. Cookies & Similar Technologies

We use first‑party and third‑party cookies, pixels, and local storage to recognise your browser or device, improve Site performance, and deliver interest‑based advertising. You can manage cookies via your browser settings or our on‑site cookie banner.

6. Sharing Your Information

We only share personal data as described below:

Service Providers – payment processors, cloud hosting platforms, analytics providers, email service providers, and customer‑support tools that process data on our behalf under written contracts.
Business Transfers – in connection with a merger, acquisition, or asset sale, provided the recipient agrees to honour this Policy.
Legal & Regulatory Authorities – when required to comply with law, enforce contracts, or protect rights, property, or safety.
With Consent – where you have expressly consented to sharing.

We do not sell or rent your personal data for monetary consideration.

7. International Transfers

Where personal data is transferred outside the UK/EEA, we ensure an adequate level of protection through one of the following mechanisms.

Adequacy regulations or adequacy decisions by the UK Government or European Commission;
Standard Contractual Clauses (SCCs) or UK Addendum;
Other legally recognised transfer tools.

8. Data Security

We implement appropriate technical and organisational measures—including encryption in transit, access controls, and regular security audits—to protect personal data against unauthorised access, loss, or alteration. However, no online service can be guaranteed 100 % secure.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. When we no longer need data, we securely delete or anonymise it.

10. Your Rights

Depending on your location, you have the right to:

Access – request a copy of your personal data we hold.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion where data is no longer needed.
Restriction – limit processing under certain conditions.
Portability – receive data in a structured, commonly used format.
Objection – object to processing based on legitimate interests or direct marketing.
Withdraw consent – at any time, where processing relies on consent.

To exercise these rights, email us at info@dekiln.com. We will respond within one month (or as required by law).

11. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and believe your child has provided personal data, please contact us to request deletion.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last updated” date at the bottom and, where appropriate, notify you via email or in‑app message. Your continued use of the Services after any changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: info@dekiln.com
Postal: Privacy Team, Dekiln, 73 Temperance Street, M12 6HU

If you are located in the UK or EU and believe we have not handled your request satisfactorily, you have the right to lodge a complaint with your local supervisory authority, such as the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Last updated: July 2025

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